Frequently Asked Questions

You can join our cruises at Mermaid Quay, the City Centre or the Cardiff Bay Barrage. For the city-bay link, join us either at Mermaid Quay or the City Centre.

Yes, both our boats have access ramps that the crew can quickly set up for you.

Certainly, provided they do not disturb other passengers and are kept on a lead.

Ideally 10 minutes before the advertised time.

Of course, please check out our Private Hire page for more information.

Our boats operate all year round, weather permitting.

All our vessels comply fully with the appropriate safety regulations and licenses as set out by Cardiff Harbour Authority, The Maritime and Coastguard Agency, and the Institute of Occupational Safety and Health, and our staff have training in Fire Safety and First Aid.